Help
Cerium has built-in help at every step - "how it works" buttons, module descriptions and tooltips. And when you need a human, we're right here.
No need to search for documentation. Cerium explains itself.
Key modules have a button that opens a panel explaining how roles, accounts, activity tracking and other features work.
Every field has a hint. You know what to enter, what's required, and what happens when you save.
Color-coded indicators show student status, lesson status, payment status - no manual reading required.
J/K to navigate, E to edit, N to add, Space to select. Shown next to buttons.
Cerium is part of the fire-gem.com ecosystem. Technical support is provided by the fire-gem team - a Polish team with fast response times.
Write to us at [email protected]. We respond within one business day.
School and Enterprise plans include dedicated support with guaranteed 99.9% SLA.
Logged-in customers have access to an extensive help center with guides, tutorials and updates.
Check answers to popular questions about pricing, modules, migration and security.
Go to FAQ