Cerium has built-in help at every step - "how it works" buttons, module descriptions and tooltips. And when you need a human, we're right here.
No need to search for documentation. Cerium explains itself.
"How does it work?" buttons
01Key modules have a button that opens a panel explaining how roles, accounts, activity tracking and other features work.
Form descriptions
02Every field has a hint. You know what to enter, what's required, and what happens when you save.
Status badges
03Color-coded indicators show student status, lesson status, payment status - no manual reading required.
Keyboard shortcuts
04J/K to navigate, E to edit, N to add, Space to select. Shown next to buttons.
Cerium is part of the fire-gem.com ecosystem. Technical support is provided by the fire-gem team - a Polish team with fast response times.
Write to us at [email protected]. We respond within one business day.
Priority support
School and Enterprise plans include dedicated support with guaranteed 99.9% SLA.
Full Help Center
Logged-in customers have access to an extensive help center with guides, tutorials and updates.
We do not leave you alone with the system. We train your staff and teachers - online or at your school - and show the system on your real processes.
- 01Online trainingLive, in small groups, recorded for those who miss it.
- 02On-site trainingWe come to your school and train the team at your own desks.
- 03Team presentationsA system walkthrough for owners and staff - on your groups and payments.
- 04Post-training materialsNotes, recordings and support - no question stays unanswered.