Help

You always know what to click

Cerium has help built in at every step: “how it works” buttons, module descriptions and hints. And when you need a person, we are right here.

help in the app

Help built into the system

No documentation to dig through. Cerium explains itself.

app.cerium-app.com / students Students

Students How it works? Add N

Student Group Status

Anna Kowalska A2 · wt/czw Active

Michał Nowak B1 · pon/śr Overdue

Zofia Wiśniewska A1 · sob New

Piotr Zieliński B2 · wt/czw Archived

support

Cerium is part of the fire-gem.com ecosystem. Technical support comes from the fire-gem team: a Polish team, a fast answer.

Three ways to get help

E-mail

Write to us at [email protected]. We answer within one working day.

Priority support

The School and Enterprise plans have dedicated support.

Full Help Center

Signed-in customers get an extensive help center with guides, how-tos and release notes.

training

We do not leave you alone with the system. We train staff and teachers, online or at your school, and show the system on your real processes.

Online training Live, in small groups, recorded for those who could not attend.

On-site training We come to your school and train the team at your own desks.

Team presentations A system demo for owners and staff, on your groups and payments.

Materials after training Notes, recordings and support: no question is left unanswered.

cerium / team training / session 1 online

module 1/4 recording

Lesson panel

MKAKJNOWPTEL 0 on the call

Notes and recording sent

Write, and someone who knows Cerium from the inside answers. One working day.